A well run Workforce Management Team can have a significant impact on your Customer Experience and the Operational Efficiencies of your Contact Center. Unfortunately, building and maintaining a WFM organization often requires a large upfront investment and specialized skills that are out of the reach of many organizations.
With InflectionCX's WFM-as-a-Service, you get a world class WFM team on demand without the complexity and overhead. We provide full-time and fractional resources for any WFM role in any sized organization, or we can manage the entire function for you.
From 10 - 10,00 Agents, we have you covered.
Multichannel Staffing Optimization
Most WFM solutions are only designed for voice calls. Our approach is formulated for digital-first, omnichannel contact centers and supports the workflows required today.
Improve service level with the existing agent staff with our AI based optimization.
Machine Learning and Predictive based models improve forecasting accuracy as much 35%
Gain a clear understanding of your current Shrinkage, Attendance, and Schedule Adherence with opportunities for improvement.
Intraday Management with automated alerts and decision support
How It Works
With InflectionCX's WFM-as-a-Service, our team can either use your existing WFM software (ie. NICE, Aspect WFM, Verint, Calabrio, etc.) or we can provide the best tools for you.
There is no upfront investment and all services are priced per agent per month with no long term commitments.