Meet Operational Excellence
With the expertise of InflectionCX’s people and process combined with Xaqt’s innovative technology we deliver truly unique customer experiences.
AI-Powered Call Center Operations
We have an exclusive partnership with Xaqt, a leading provider of Contact Center AI technology, to leverage Machine Learning and Knowledge Management tools that multiply agent productivity, operationalize real-time intelligence, and delight every customer.
Smart & Connected Omnichannel Engagement
Automated and agent-led services across a full range of digital channels and voice to deliver unique and seamless customer experiences.
Companies that want to improve their customer experience, enhance technology, and increase revenue come to us for our contact center services
Engaging with customers is no longer just about calls. It’s about connecting to your customers over the channels they choose, when they choose, making it effortless for them to reach and do business with your brand.
InflectionCX’s omni-channel capabilities help your customers connect with you, on their terms and empower you to deliver on-demand memorable experiences through the channels your customers are using.
Every Agent has a Real Time Assistant
Enjoy industry leading retention rates
Advanced Performance Analytics
Deploy our technology or we can leverage your current investments
CX Automation - Intelligent Virtual Agents reduce cost, improve response time
Our Agents have AI superpowers
Our Intelligent Virtual Assistants (IVAs) provide agents with the tools they need to be successful, such as automated checklists, conversational scripting, intelligent knowledge search, and recommended responses.
InflectionCX helps companies to successfully scale headcount, processes, and technical infrastructure- all while remaining agile and flexible to adapt quickly to meet our Clients’ fluid growth, and transformational goals.