AI Empowered Agents

Our AI powered Customer Experience platform ensures call quality and consistency across our distributed workforce. Every InflectionCX agent leverages our single unified platform that’s been programmed with your entire knowledgebase, policy, and brand guidelines, and guided decision logic.


We’ve completely rewritten the playbook on training, quality assurance and provide each agent with real-time AI guidance resulting in faster and outcomes focused support from all our agents.

Replicate your best agents with AI for customer support solutions

Our agents have AI superpowers. They’re instantly enabled to respond and take actions with the same quality, speed, and personalization of your very best agents.

Instantly Scalable Service, Brought to You by Our AI Customer Service Platform

Because our platform is trained with your product and brand-specific information and decision logic, our specialists get guided to the best response and right actions, every time. It’s like having a coach over their shoulder for every interaction, to give you the peace of mind that every conversation is handled with care.

Continuous improvement and quality assurance baked in customer service AI

Our ML platform constantly monitors and optimizes Specialist performance across our network, which allows us to ensure you’re always getting our best:

the audit rate of traditional contact centers
Expert support for Specialists who need AI agent assistance
intelligent routing ensures the best agent available handles your ticket

Contact Us

We look forward to discussing your Customer Service and Call Center needs.

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