"Most BPOs are averse to deploying Artificial Intelligence and emerging technology that they either don’t understand or that may reduce the number of live agents needed to service calls. We believe there is a better way."
InflectionCX brings together decades of expertise and cutting-edge technology to deliver modern Customer Experiences. We leverage the latest in digital and AI technologies coupled with our global workforce to create the world's most amazing customer experiences.
Customer Experience Transformed
A holistic approach to the customer service journey that maximizes brand engagement and satisfaction while minimizing costs.
Automated 76% of order status calls for an Ecommerce company using Intelligent Virtual Agents
Reduced average handle time (AHT) by 33% on voice calls by empowering our agents with AI Assistants
100% Call Monitoring and Performance Assurance using AI based Agent monitoring and Quality Control
Drove 84% call deflection to local stores using Google Business Messaging and chat for retail client
Build an enterprise support operation with InflectionCX
A 100% Remote, Global Workforce
Our global team of agents has been 100% remote from day one – meaning they are equipped to offer unparalleled support to customers across all geographies. We maintain availability and performance standards so you never have gaps in your service.
Fast Training & Onboarding
We onboard agents faster and more effectively using our propriety Learning Management System (LMS) and our AI Agent Assistants to scale your support, quickly. We can provide you a world-class team without waiting weeks or months before delivering quality support and results to your customers.
Real-time Performance Assurance
The world’s best businesses need access to data & insights to provide world-class support across all their channels. Everything we do is data-drive to optimize every interaction and drive unique value for your customers. And best of all, you have real-time access to all of it.
Chat & Business Messaging